FAQs (Frequently Asked Questions)
Orders & Payments
✅ Q: How can I place an order?
A: Simply browse our collection, add your favorite sunglasses to the cart, and proceed to checkout.
✅ Q: What payment methods do you accept?
A: We accept:
- Cash on Delivery (COD)
- Debit/Credit Cards
- JazzCash & Easypaisa
Shipping & Delivery
✅ Q: How long does delivery take?
A: Orders are delivered within 4 to 6 business days via Daewoo Fastex.
✅ Q: Do you offer international shipping?
A: No, we currently only deliver within Pakistan.
✅ Q: Can I track my order?
A: Yes! Once your order is shipped, we will send you a tracking number via WhatsApp or email.
Returns & Exchanges
✅ Q: Can I return or exchange my sunglasses?
A: Yes, we offer returns within 15 days if the sunglasses are unused and in their original packaging.
✅ Q: Do you provide an open-parcel facility?
A: No, we do not offer an open-parcel before payment service.
✅ Q: How do I request a return or exchange?
A: Email us at zinnale7@gmail.com or message us on WhatsApp, and we’ll guide you through the process.
Product Information
✅ Q: Are Zinnale sunglasses UV-protected?
A: Yes! All Zinnale sunglasses come with UV400 protection to shield your eyes from harmful rays.
✅ Q: What materials are your sunglasses made of?
A: Our sunglasses are made from high-quality acetate, TR90, and metal frames for durability and comfort.
✅ Q: Do you offer prescription lenses?
A: No, we only sell fashion and UV-protected sunglasses.
✅ Q: Can I change the lens color of my sunglasses?
A: No, our sunglasses come with fixed lenses.
Other Questions
✅ Q: How can I contact you?
A: You can reach us via:
📧 Email: zinnale7@gmail.com
📲 WhatsApp: 03390152205
✅ Q: Do you have a physical store?
A: No, Zinnale is an online-only brand for now.